Tucson, AZ – January 24, 2012 – Universal Avionics has once again received praise from its operators, as demonstrated by a strong ranking in Professional Pilot Magazine’s 2012 Avionics Product Support Survey. Results of this survey show that for the third straight year, Universal Avionics ranks first in Tech Reps and Speed in AOG Services. Compared to the 2011 Avionics Product Support Survey, Universal saw increased scores in Cost of Parts and Support from Manufacturer. These improvements and consistency in overall ranking proves Universal’s commitment to providing stellar product and customer support services.
“Pleased with our performance, Universal is very proud about the high marks that we have received, especially with our Tech Reps and Speed in AOG Service,” said Andy Seaton, Universal’s Director of Product Support. “We believe that the direct connection we have with our customers and dealers significantly contributes to our success,” he added.
Each year, Pro Pilot Magazine mails out a questionnaire asking operators to rate the product support provided by avionics manufacturers. Categories included in this questionnaire consist of product reliability, speed in AOG service, cost of parts, manuals or CDs, tech reps, and support from the manufacturer. Of the 8930 survey forms that Pro Pilot sent out in October 2011, 607 were returned that met Pro Pilot’s established criteria for ranking in the 2012 Product Support Survey.
About Universal Avionics
Universal Avionics manufactures and markets an extensive line of advanced avionics equipment. Product lines include the UNS-1 SBAS-enabled (WAAS) Flight Management Systems; the EFI-890R Flat Panel Display; a line of Integrated Cockpit Displays; Vision-1® Synthetic Vision System; Terrain Awareness and Warning System; Cockpit Voice and Flight Data Recorders; Radio Control Units; and the Application Server Unit which integrates charts, electronic documents and checklists with displays systems.
Dan Reida, Vice President Sales, Marketing and Support
Universal Avionics Systems Corporation
3260 E. Universal Way
Tucson, AZ 85756
(520) 295-2300 or (800) 321-5253
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