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Announcement of Midwest Office Closure

May 22, 2020

Dear Customers and Partners,

The COVID-19 Pandemic and its associated ripple effects have resulted in a number of challenges for many aerospace companies, and Universal Avionics (UA) is no exception. It is increasingly difficult to maintain full repair capacity under current conditions. Therefore, it is with careful consideration and deep sadness that we announce the permanent closure of our Wichita, Kansas USA office as of Friday, May 29, 2020. 

This is an extremely difficult decision, one that is taken with an attempt at preserving the long-standing relationships with our customers, dealers, and OEM partners, relationships that we value greatly. We have provided continuous service from this office to the Midwest region for over 37 years, and the personnel associated with this office are a consummate team of professionals providing a high-level of expertise. We recognize that without the support and loyalty of this staff, this office could have never been as successful and we wish to express gratitude for their years of service with UA. 

We are aware of the impact this decision has on employees, customers, dealers, and partners. We have worked hard to accommodate everyone affected to the best of our ability. 

For our customers and dealers who rely on Product Support and our Part 145 Repair Station, the following changes will take place.

  • Field Service Engineers (FSE) who support product and customer inquiries will transition to working remotely. We will rely on our entire team of FSEs to support the transition of customer calls and emails during office closure activities. We anticipate the transition to be as smooth as possible given the number of measures already put in place by UA in the past months to comply with various “Stay at Home” orders.
  • All product repair activities accomplished in the Wichita office will be consolidated into UA’s existing Part 145 Repair Station located at the company’s corporate headquarters in Tucson, AZ.  Effective today, please direct all returns and correspondence to our Tucson Repair Station.
  • Training activities conducted at our Wichita office have been transferred to Tucson or online. We will continue to support customer training from Tucson, and more importantly in today’s environment, online.

We realize this closing will cause some hardship. By taking action today, we are convinced that Universal Avionics will emerge from the industry’s current environment stronger than ever, better positioned to support your activities well into the future.

Do not hesitate to reach out to the individuals identified below should you have any questions:

Product/Customer Support (FSE) 
Robert Clare
Director, Customer Services
rclare@uasc.com
+1 520 295 2300 Ext 3

Repairs and Service 
Jim Schemel
Director, Repair Station
jschemel@uasc.com
+1 520 295 2300 Ext 2

Training
Amanda Grizzard
Manager, Customer Training
agrizzard@uasc.com
+1 520 295 2300 Ext 5

Sincerely,
Dror Yahav
CEO, Universal Avionics

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